Effective Date : 11/04/2023

TripAssist (“App”) is designed to assist heavy vehicle and transport operators in Australia. This Privacy Policy explains how we collect, use, disclose, and protect your information in connection with the App. By using the App, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information: We may collect personal information that you provide us, such as your name, date of birth, drivers license details, email address, and location.

Usage Information: We may collect information about your use of the App, including the pages and features you access and the time and date of your visits.

Device Information:

Our app may access and collect data via your device’s in-built tools, such as: Location data, Accelerometer, Storage, photos and/or media, Background data refresh

When you install the app or use your device’s tools within the app, we request permission to access this information. The specific data we collect can depend on the individual settings of your device and the permissions you grant when you install and use the app.

2. How We Use Your Information

We may use your information for the following purposes:

To provide and improve the App.

To communicate with you about the App, including updates and changes.

To personalize your experience and provide you with content and features that are relevant to you.

To comply with legal and regulatory requirements.

3. How We Share Your Information

We may share your information with the following parties:

Service Providers: We may share your information with third-party service providers that perform services on our behalf, such as hosting, analytics, and customer service.

Legal Requirements: We may disclose your information if required to do so by law or in response to a court order or other legal process.

Business Transfers: We may transfer your information in connection with a merger, acquisition, or sale of all or a portion of our assets.

4. How We Protect Your Information

We take reasonable measures to protect your information from unauthorized access, use, and disclosure. However, no data transmission or storage system can be guaranteed to be 100% secure.

5. Your Choices

You may choose not to provide certain information to us, but this may limit your ability to use certain features of the App. You may also opt-out of certain communications from us.

6. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes to this Privacy Policy, we will notify you by email or by posting a notice on the App.

7. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at [email protected].

Effective Date : 11/04/2023

Thank you for using TripAssist (“App”). These Terms of Service (“Agreement”) govern your use of the App. By using the App, you agree to be bound by this Agreement. If you do not agree to the terms of this Agreement, you may not use the App.

1. License to Use the App

Subject to the terms of this Agreement, we grant you a limited, non-exclusive, non-transferable license to access and use the App for your personal use.

2. Prohibited Conduct

You agree that you will not:

Use the App for any illegal purpose or in violation of any applicable law or regulation.

Modify, adapt, translate, or create derivative works based on the App.

Reverse engineer, decompile, or disassemble the App.

Use the App to transmit any viruses, malware, or other harmful code.

Use the App in a manner that could damage, disable, overburden, or impair the App or our servers.

3. User Content and Data Retention

The App may allow you to upload or submit content, such as text or images.

We do not claim any ownership rights over your content, and we will not publish your content without your permission. However, you acknowledge and agree that once you submit your content to the App, you are giving up any legal right to control or revoke the use of that content by us.

We reserve the right to remove any content that violates this Agreement or is otherwise inappropriate or objectionable, in our sole discretion.

Upon account deletion, Intellisoft PTY LTD will make reasonable efforts to remove all personally identifiable information associated with your account. However, certain data that Intellisoft PTY LTD is required to retain by applicable laws and regulations will be retained for the period specified by such laws and regulations. This may include, but is not limited to, data necessary for tax, accounting, and compliance purposes.

Notwithstanding the deletion of your account, Intellisoft PTY LTD shall continue to handle retained data in accordance with our Privacy Policy. By using TripAssist , you acknowledge and agree to the retention of such data as required by law.

For further details regarding data retention and our commitment to protecting your privacy, please refer to our Privacy Policy, which is an integral part of these terms and conditions.

4. Disclosure to Relevant Authorities

Intellisoft PTY LTD reserves the right to disclose your personally identifiable information and any other data collected through the TripAssist to relevant authorities, government officials, or law enforcement agencies, without prior notice to you, when required by a valid and enforceable court order, subpoena, or other legal process. By using the TripAssist, you acknowledge and agree that Intellisoft PTY LTD may disclose your information in response to such requests.

Intellisoft PTY LTD will make reasonable efforts to notify you of any disclosure of your information, unless prohibited by law or court order. You understand and agree that Intellisoft PTY LTD is not liable for any damages or loss resulting from such disclosures.

For more information on how we handle your data, please refer to our Privacy Policy.

5. Intellectual Property Rights

The App and its contents, including text, graphics, logos, and images, are owned by us or our licensors and are protected by intellectual property laws. You may not use any of our trademarks, service marks, or logos without our prior written consent.

6. Disclaimer of Warranties

The App is provided on an “as is” and “as available” basis. We make no warranties or representations, express or implied, regarding the App, including without limitation, any implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

7. Refund Policy

TripAssist is a Software as a Service (SaaS) product that provides access to modules within the app for a monthly license fee. As a digital product, there is no physical content that is delivered or received by the customer.

Due to the nature of our service, we do not offer refunds for any fees or charges associated with the use of the app. All sales are final, and no refunds will be issued for any reason, including but not limited to customer dissatisfaction, technical issues, or changes in business circumstances.

However, we are committed to ensuring that our customers are satisfied with our service. If you experience any technical issues or have any questions or concerns, please contact our support team at [email protected] We will work with you to resolve any issues or concerns as quickly as possible.

We reserve the right to modify or amend this Refund Policy at any time. Any changes to this policy will be posted on the app and will be effective immediately upon posting.

By using TripAssist, you acknowledge and agree to this Refund Policy.

8. Cancellation Policy

You may cancel your subscription to TripAssist at any time. When you cancel, your subscription will remain active for the remainder of the current billing period, and you will not be charged any further fees beyond that period.

To cancel your subscription, you may do so through the app’s settings or by contacting our support team at [email protected]. If you cancel your subscription, your access to the app and all modules will be removed at the end of your current billing period.

Please note that we do not offer prorated refunds for partial months or unused portions of your subscription period. However, you will continue to have access to the app for the remainder of your current billing period, even after you cancel.

We reserve the right to modify or amend this Cancellation Policy at any time. Any changes to this policy will be posted on the app and will be effective immediately upon posting.

By using the TripAssist App, you acknowledge and agree to this Cancellation Policy.

9. Limitation of Liability

In no event shall we be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use or inability to use the App, including without limitation, damages for loss of profits, data, or other intangible losses, even if we have been advised of the possibility of such damages.

10. Indemnification

You agree to indemnify and hold us and our affiliates, officers, agents, and employees harmless from any claims, demands, damages, or costs, including reasonable attorneys’ fees, arising out of or related to your use of the App, your violation of this Agreement, or your violation of any rights of a third party.

11. Termination

We may terminate this Agreement at any time without notice if you violate any provision of this Agreement. Upon termination, you must immediately cease all use of the App.

12. Governing Law and Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of Australia, without giving effect to any principles of conflicts of law. Any dispute arising out of or related to this Agreement shall be brought in the courts of Australia.

13. Changes to this Agreement

We may update this Agreement from time to time. If we make material changes to this Agreement, we will notify you by email or by posting a notice on the App